Economic: Journal Economic and Business

The influence of information quality and innovation on satisfaction with perceived value as a mediating variable (a study of chatgpt plus users in Indonesia)

Alifiya Adhiya Asy Syifa — 2026-04-16

This study aims to analyze the influence of information quality and innovation on ChatGPT Plus user satisfaction, with perceived value as a mediating variable. This study used a quantitative approach with a purposive sampling technique on 207 ChatGPT Plus user respondents in Indonesia. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with WarpPLS 7.0. The results showed that information quality and innovation had a positive and significant effect on perceived value and user satisfaction. In addition, perceived value was proven to have a significant effect on satisfaction and acted as a mediating variable. These findings indicate that improving information quality and service innovation can increase perceived value and user satisfaction. Future research is recommended to add variables such as trust, ease of use, and user experience to enrich the research model.

Strategies for developing competitive advantage to increase customer satisfaction in the logistics business in Indonesia

Mhd Ramadhan — 2026-04-16

This study aims to analyze competitive advantage development strategies to improve customer satisfaction in the logistics business in Indonesia. Increasingly fierce competition demands logistics companies to be able to create superior value through service quality and customer value. This study uses a quantitative approach with a survey method of logistics service users, with data collection through an online questionnaire. The variables studied include service quality, customer value, competitive advantage, and customer satisfaction. Data analysis was conducted using the Structural Equation Modeling (SEM) method to test the relationship between variables. The results show that service quality and customer value have a positive and significant effect on competitive advantage. In addition, service quality, customer value, and competitive advantage also have a positive and significant effect on customer satisfaction. These findings indicate that improving service quality and creating customer value can effectively enhance a company's competitive advantage. A strong competitive advantage will impact on increasing customer satisfaction with the services received. Therefore, logistics companies need to continue to develop strategies that focus on improving service quality and customer value to maintain competitiveness and increase customer satisfaction sustainably.

Integration of survival analysis in predicting customer churn risk to optimize life insurance redemption value formulation

Fachriz Effendy K — 2026-04-21

The risk of voluntary policy surrender is a major threat to the liquidity and stability of life insurance companies' premium reserves. Conventional actuarial valuations, which assume a static depreciation rate, often fail to accurately mitigate this risk. This study aims to integrate a predictive analytics approach into actuarial mathematics to create a dynamic Surrender Value formula. Using 10,000 historical observations of financial customers as a proxy, the analysis was conducted using the Kaplan-Meier estimator and Cox Proportional Hazard (Cox PH) regression. The Kaplan-Meier estimation results show that the probability of policy survival experiences an exponential decay from 95.8% in the first year to 80.2% in the fifth year. Cox PH modeling confirms that entry age (hazard ratio = 1.048) and female gender (hazard ratio = 1.535) significantly increase the surrender risk, while active customer interaction (hazard ratio = 0.589) acts as a protective factor. The resulting cumulative individual hazard probabilities are then integrated as weighting constants into the surrender charge formula. This integration produces penalty recommendations that adapt to each policyholder's risk profile, providing more proportional and equitable liquidity protection for insurance company operations.

Work discipline as the main determinant of employee performance: the role of competence, motivation, and job satisfaction in public service organizations

Anggita Savitri — 2026-04-30

This study aims to analyze the influence of competence, work discipline, and motivation on employee performance with job satisfaction as a mediating variable at the Pangkalpinang Class I Immigration Office. The study used a quantitative approach with the Structural Equation Modeling method based on Partial Least Squares (SEM-PLS). The research sample consisted of 80 respondents taken using a saturated sampling technique. Data were collected through a Likert scale questionnaire and analyzed using SmartPLS. The results showed that work discipline had a positive and significant effect on employee performance and job satisfaction, as well as being the most dominant factor in improving performance. Motivation had a positive and significant effect on job satisfaction, but did not directly affect performance. Meanwhile, competence did not significantly affect performance or job satisfaction. Job satisfaction also did not significantly affect performance and was unable to mediate the relationship between variables. These findings indicate that employee performance in public service organizations is more determined by work behavior, especially discipline, than technical abilities or psychological factors.

The influence of green marketing and environmental concerns on purchase intention in thrift shops

M Abiyyu Alwansyah Hsb — 2026-04-30

This study aims to analyze the influence of green marketing and environmental concerns on the purchase intention of thrift products among Generation Z in Medan City. This research is motivated by the high interest in thrifting amidst the controversy surrounding the regulation banning the import of used clothing. The research method used is quantitative associative. The sample consisted of 99 Generation Z respondents in Medan City selected using accidental sampling technique. Data analysis used multiple linear regression with the help of SPSS. The results showed that partially, green marketing did not have a significant effect on purchase intention, indicating the ineffectiveness of green promotion due to product legality issues. Conversely, environmental concerns had a positive and significant effect, proving that purchasing decisions were driven more by consumers' internal environmental awareness. Simultaneously, both variables had a significant effect on purchase intention with a contribution of 28.9%. The study concluded that personal moral motives were more dominant than marketing strategies in encouraging thrift purchasing behavior.

Influence motivation, competence and work environment on the performance of employees of the regional development planning, research and innovation agency of Serdang Bedagai Regency

Raja Parmahanan Harahap — 2026-04-30

Employee performance is a crucial component in the success of regional development planning at the Regional Development Planning, Research, and Innovation Agency (BAPPERIDA) of Serdang Bedagai Regency. The purpose of this study was to examine the influence of motivation, competence, and work environment on employee performance partially and simultaneously. Data were collected from all 43 employees using a questionnaire, then analyzed using a quantitative method with an associative approach. IBM SPSS Statistics software was used to analyze the data with a multiple linear regression approach. Based on the research findings, only the competence variable significantly and positively influenced employee performance. Meanwhile, motivation and work environment factors showed a positive but insignificant influence. However, the results of the simultaneous test showed that employee performance was significantly influenced by motivation, competence, and work environment, with a contribution value of 29.2%. These results indicate that at BAPPERIDA of Serdang Bedagai Regency, improving employee competence is a key driver in optimizing organizational effectiveness.

Personal branding, product quality, and price as determinants of purchase decisions: the mediating role of marketing strategy in local culinary smes

Cery Zepetiyana — 2026-04-30

This study aims to analyze the influence of personal branding, product quality, and price on purchasing decisions with marketing strategy as a mediating variable in culinary businesses in Pangkalpinang City. The study used a quantitative approach with a survey method of 100 consumers selected through a purposive sampling technique. Data were collected using a five-point Likert scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) assisted by SmartPLS. The results showed that personal branding and product quality had a positive and significant effect on purchasing decisions, while price did not have a significant effect. In addition, personal branding and price had a significant effect on marketing strategy, but product quality did not. Marketing strategy also had no significant effect on purchasing decisions and was unable to mediate the relationship between the independent variables and purchasing decisions. These findings indicate that consumer purchasing decisions are more influenced by the strength of business actor identity and product quality than by price or marketing strategy. This study contributes to the development of purchasing decision models in culinary MSMEs by emphasizing the limited role of marketing strategy as a mediating variable.

The effect of exchange rates and interest rates on Indonesia's international trade performance during 2015–2024

Artha Putri Br Karo — 2026-04-30

The purpose of this study is to examine the relationship between exchange rates and interest rates on a country's foreign trade performance. Exchange rate movements influence the price competitiveness of exported and imported goods, while changes in interest rates impact capital flows and the stability of the national currency. This study applies quantitative methods using secondary data obtained from Indonesian government financial reports, international trade statistics, and monetary indicators for the period 2015 to 2024. The analysis shows that exchange rate depreciation generally encourages exports but suppresses imports. Meanwhile, interest rate increases have varying impacts, depending on market responses, particularly from investors and domestic consumers. Therefore, exchange rate stability and the implementation of appropriate interest rate policies are strategic factors in supporting the performance of the international trade sector.

Customer loyalty as the key driver of business performance: evidence from digital marketing, service quality, and pricing strategy in online gaming services

Genta Aditya — 2026-04-30

This study aims to analyze the influence of digital marketing strategies, service quality, and pricing strategies on business performance with customer loyalty as a mediating variable in online gaming services. The approach used was quantitative with an explanatory research design, with data collected through purposive sampling from users of Mobile Legends boosting services. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results showed that digital marketing strategies, service quality, and pricing strategies significantly influenced customer loyalty, with pricing strategy being the most dominant factor. Customer loyalty was proven to have a significant effect on business performance. However, digital marketing only had a weak direct effect, and service quality did not significantly influence business performance. Furthermore, customer loyalty was able to mediate the influence of digital marketing and pricing strategies on business performance, but not on service quality. These findings confirm that in a competitive digital environment, business performance is more determined by customer loyalty and perceived value than service quality alone.

The impact of money supply and interest rates on the rupiah exchange rate in Indonesia (2015–2024)

Septri Anisa — 2026-04-30

Fluctuations in the rupiah exchange rate reflect the dynamics of macroeconomic conditions and monetary policy responses to domestic and global pressures. This study aims to analyze the influence of the money supply and interest rates on the rupiah exchange rate from 2015 to 2024. A quantitative approach was used, utilizing annual time series data and linear regression analysis to identify the relationship between variables. The results indicate that the money supply has a positive and significant effect on the exchange rate, reflecting that increases in domestic liquidity are followed by changes in the exchange rate. Conversely, interest rates do not show a statistically significant effect. This finding confirms that liquidity plays a more dominant role than interest rates in influencing the exchange rate. Therefore, controlling the money supply is a crucial aspect in maintaining exchange rate stability.

Financial determinants of firm value in telecommunications companies: evidence from the Indonesian stock exchange

Eva Romauli — 2026-04-30

This study aims to analyze the effect of company size, capital structure, liquidity, and profitability on firm value in telecommunications companies listed on the Indonesia Stock Exchange for the 2020–2024 period. The study uses a quantitative approach with panel data regression analysis. The research sample consisted of 19 telecommunications companies with a total of 95 observations selected using a purposive sampling technique. The analytical method used is the Fixed Effect Model based on the results of the Chow and Hausman test. Firm value is measured using Price to Book Value, firm size using total assets, capital structure using the Debt to Equity Ratio, liquidity using the Current Ratio, and profitability using Return on Equity. The results show that liquidity has a negative and significant effect on firm value, while firm size, capital structure, and profitability have no significant effect. Simultaneously, all independent variables affect firm value. These findings indicate that investors in the telecommunications sector pay more attention to the efficiency of liquidity management and financial stability in assessing companies. This study provides implications for company management in optimizing financial policies to increase firm value.

Customer satisfaction is not enough: examining the weak link between digital service strategies and customer loyalty

Indah Julianti — 2026-04-30

This study aims to analyze the influence of CRM personalization, service responsiveness, and omnichannel integration on customer loyalty, with customer satisfaction as a mediating variable in digital businesses. The study used a quantitative approach with the PLS-SEM method. The results showed that all three variables have a positive and significant effect on customer satisfaction, but do not have a significant direct effect on customer loyalty. Customer satisfaction also cannot significantly mediate the relationship. These findings indicate that digital service strategies are not sufficient to build sustainable customer loyalty without the support of relational factors such as trust and emotional engagement. This study implies that digital businesses need to develop deeper customer relationships to increase customer loyalty.

Analysis of the effect of additional employee income on job satisfaction and employee performance at the population and civil registration office of Serdang Bedagai Regency

Susy Novianty — 2026-04-30

This study aims to analyze the effect of Employee Income Supplement (TPP) on job satisfaction and employee performance, and to examine the role of job satisfaction as an intervening variable at the Population and Civil Registration Office of Serdang Bedagai Regency. This study uses a quantitative approach with an explanatory research design. The research sample consisted of 25 employees who received TPP and was determined using a saturated sampling technique. Data were collected through a questionnaire composed of 51 statements and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results showed that TPP had a positive and significant effect on job satisfaction, job satisfaction had a positive and significant effect on employee performance, while TPP had no significant direct effect on employee performance. In addition, job satisfaction was proven to play a full mediating role in the relationship between TPP and employee performance. These findings indicate that improving employee performance is more effectively achieved through TPP policies that can first increase job satisfaction.

Entrepreneurial self-efficacy as a key driver of students' entrepreneurial interest: the roles of entrepreneurship education, family support, and access to capital

Kalista Kalista — 2026-04-30

This study aims to analyze the influence of entrepreneurship education, family support, and access to capital on students' entrepreneurial interest with entrepreneurial self-efficacy as a mediating variable. The study used a quantitative approach with an explanatory research design. Data were collected through questionnaires distributed to students and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of SmartPLS 4. The results showed that entrepreneurship education, family support, and access to capital had a positive and significant effect on entrepreneurial self-efficacy. In addition, entrepreneurial self-efficacy, entrepreneurship education, and family support also had a positive and significant effect on entrepreneurial interest, while access to capital did not have a significant direct effect. The results of the mediation analysis showed that entrepreneurial self-efficacy was unable to significantly mediate the relationship between the independent variables and entrepreneurial interest. This study confirms that psychological and social factors are more dominant than financial factors in shaping students' entrepreneurial interest.

Liquidity, capital structure, and firm value effects on profitability: evidence from plantation companies listed on the Indonesian stock exchange

Melani Melani — 2026-04-30

This study aims to analyze the effect of liquidity, capital structure, and firm value on the profitability of plantation companies listed on the Indonesia Stock Exchange for the 2020–2024 period. The study used a quantitative approach with panel data from 24 companies, resulting in 120 observations. The research variables were measured using the Current Ratio (CR), Debt to Equity Ratio (DER), Price to Book Value (PBV), and Return on Assets (ROA). The analysis was conducted using panel data regression using the Chow, Hausman, and Lagrange Multiplier tests. The results showed that liquidity had a positive and significant effect on profitability, demonstrating the importance of working capital management in improving a company's operational efficiency. Capital structure had a negative but insignificant effect on profitability due to high financial risk and interest expenses. Meanwhile, firm value did not have a significant effect on profitability because market perception does not directly reflect the operational performance of plantation companies. This study confirms that liquidity management is a key factor in improving the profitability of plantation companies.

Rethinking capital structure and liquidity in technology firms: profitability as the key driver of financial performance

Serli Marcelina — 2026-04-30

This study aims to analyze the effect of capital structure, profitability, and liquidity on the financial performance of technology sector companies listed on the Indonesia Stock Exchange during the 2020–2024 period. Financial performance is measured using Return on Equity (ROE), while capital structure is proxied by Debt to Equity Ratio (DER), profitability by Return on Assets (ROA), and liquidity by Current Ratio (CR). This research applies a quantitative approach using panel data regression analysis. The selection of the panel data model was conducted through the Chow test, Hausman test, and Lagrange Multiplier test, resulting in the Random Effects Model as the most appropriate model. The findings reveal that profitability has a positive and significant effect on financial performance, indicating that efficient asset utilization contributes to higher shareholder returns. Meanwhile, capital structure and liquidity do not significantly affect financial performance. Simultaneously, the three independent variables also do not significantly explain variations in financial performance. The low coefficient of determination suggests that financial performance in technology companies is influenced by other factors beyond the research model, such as innovation, growth opportunities, and operational efficiency. These findings emphasize the importance of profitability as the primary driver of financial performance in technology firms.

Job stress and burnout, their impact on nurse performance: a literature study

Epriyanto Epriyanto — 2026-04-30

Nursing staff are exposed to high levels of stress and burnout, conditions that can potentially erode professional performance and compromise patient safety. Previous studies have generally been partial and have not been able to comprehensively integrate the latest empirical findings. This article aims to examine the impact of occupational stress and burnout on nurse performance and formulate recommendations for evidence-based intervention strategies. This study used a systematic literature review approach to 25 empirical articles published between 2015 and 2024, sourced from PubMed, ScienceDirect, and Google Scholar databases. The results indicate that occupational stress and burnout have a significant impact on reducing nurse performance, increasing intention to quit, and threatening patient safety. Key triggering factors include excessive workload, long working hours, and limited organizational support. Several interventions have proven effective, including implementing stress management programs, strengthening workplace social support, and restructuring the work environment to make it healthier and more conducive. Occupational stress and burnout are systemic problems that require comprehensive and holistic approaches. Continuous investment in nurses' mental well-being and developing a supportive work environment are key strategies for maintaining optimal performance and improving the quality of healthcare services.

Determinants of employee performance: the mediating role of job satisfaction in competence, motivation, and work environment model

Tria Maulia — 2026-04-30

This study aims to analyze the influence of competence, work motivation, and work environment on employee performance with job satisfaction as a mediating variable. This study uses a quantitative approach with Structural Equation Modeling Partial Least Squares (SEM-PLS) analysis. The research sample was 100 formal sector employees in the Bangka Belitung Islands Province. Data were collected using a questionnaire with a Likert scale. The results showed that competence did not significantly influence performance or job satisfaction. The work environment significantly influenced job satisfaction, but did not influence performance. Work motivation significantly influenced performance, but did not influence job satisfaction. Job satisfaction had a positive and significant effect on employee performance and was the variable with the largest influence. These findings indicate that improving employee performance is more effectively done through increasing motivation and job satisfaction supported by a conducive work environment. This study provides an empirical contribution to the human resource management literature regarding the mediating role of job satisfaction in improving employee performance.

Do liquidity, solvency, and profitability affect technology firm growth? Evidence from Indonesia

Winda Purnamasari — 2026-04-30

This study aims to analyze the influence of liquidity, solvency, and profitability on the growth of technology companies listed on the Indonesia Stock Exchange during the 2020–2024 period. The study used a quantitative approach with panel data obtained from the annual financial reports of 47 technology companies, resulting in 235 observations through a purposive sampling technique. Liquidity was proxied using the Current Ratio (CR), solvency using the Debt to Equity Ratio (DER), and profitability using Return on Assets (ROA), while company growth was measured using asset growth. Data analysis was conducted using panel data regression with a Fixed Effect Model selected based on the Chow and Hausman tests. The results showed that partially, liquidity, solvency, and profitability did not significantly influence the growth of technology companies. However, simultaneously, all three variables significantly influenced company growth, indicating that overall financial condition remains important in supporting company expansion. The coefficient of determination value indicates that the model is able to explain most of the variation in company growth. This finding indicates that technology company growth is more influenced by company-specific characteristics, innovation strategies, and digital business models than individual traditional financial ratios.

The role of customer satisfaction as a mediating mechanism in linking service quality and selling price to business profit: evidence from generation z consumers in micro retail

Nerry Arista — 2026-04-30

This study aims to analyze the influence of service quality and selling price on business profits through customer satisfaction as a mediating variable, focusing on Generation Z consumers in the context of micro-retail businesses. The study used a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM) method on 100 respondents. The results showed that selling price and service quality have a positive and significant effect on customer satisfaction, with selling price having a more dominant influence. Furthermore, customer satisfaction was shown to have a strong and significant influence on business profits. However, the direct effect of selling price and service quality on business profits was not significant. Mediation analysis showed that customer satisfaction fully mediates the relationship between selling price and service quality on business profits. These findings confirm that customer satisfaction is a key mechanism linking marketing strategy to financial performance. This study contributes to broadening the understanding of the role of mediation in the context of micro-businesses and provides practical implications for business actors in increasing profitability through strategies oriented towards customer satisfaction.

The role of social capital in the sustainability of community-based waste management: a literature review from a capitalistic management perspective

Fikri Aswan — 2026-04-30

Work culture and employee performance in generation z: the mediating role of psychological well-being

Karisma Karisma — 2026-04-30

This study aims to analyze the influence of organizational behavior, work motivation, and work culture on the performance of Generation Z employees in the Pangkalpinang Regional Government, with psychological well-being as a moderating variable. Using a quantitative approach and Partial Least Square (PLS-SEM) analysis, this study involved young civil servants to understand the dynamics of their productivity. The results show that work culture has a positive and significant influence on employee performance, both directly and indirectly through psychological well-being. In contrast, organizational behavior and work motivation do not show a significant impact on performance directly. These findings confirm that for Generation Z, a supportive work environment and stable mental health are the main determinants in achieving work efficiency. The implications of this study suggest that local government agencies undertake a more inclusive work culture transformation and pay attention to employee psychological well-being as a strategy to improve bureaucratic performance.

Determinants of culinary MSME sustainability: the role of adaptation strategy in Bangka Belitung

Rani Rani — 2026-04-30

This study aims to analyze the influence of access to financing, consumer trust, and business networks on the sustainability of culinary MSMEs, with adaptation strategies as a mediating variable in the post-pandemic period. This study used a quantitative approach with the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. Data were collected from culinary MSMEs in Bangka Belitung through a purposive sampling technique. The results showed that access to financing, consumer trust, and business networks significantly influenced adaptation strategies. Furthermore, adaptation strategies were shown to have the strongest and most significant influence on business sustainability and acted as a mediator in the relationship between the independent variables and business sustainability. Meanwhile, access to financing did not have a direct effect on business sustainability. These findings indicate that the sustainability of culinary MSMEs is determined not only by the availability of resources but also by the ability of business actors to adapt business strategies to environmental changes. Therefore, strengthening adaptive capacity is a key factor in increasing the resilience and sustainability of culinary MSMEs.