Phenomenon of Supply Chain Resilience, Company Performance, and Competitive Advantage in Shopee E-commerce Sellers: A Phenomenological Study
Article Sidebar
Firm Performance,
Competitive Advantage,
E-Commerce,
Phenomenological Approach
Main Article Content
Abstract
This study aims to explore the phenomenon of supply chain resilience, company performance, and competitive advantage in Shopee e-commerce sellers through a phenomenological approach. Based on in-depth interviews, field observations, and literature reviews, it is concluded that supply chain resilience has a positive influence on company performance and competitive advantage for Shopee e-commerce sellers. Sellers with resilient supply chains are able to increase sales, customer satisfaction, and business growth, as well as maintain competitive advantage through reliable service, faster delivery times, and consistent product availability. Key factors contributing to supply chain resilience in the context of e-commerce include strong collaboration and communication with suppliers and business partners, adoption of digital technology in supply chain management, and flexibility and agility in responding to demand fluctuations and supply chain disruptions. These findings confirm the importance of supply chain resilience for e-commerce sellers in facing challenges such as demand fluctuations, logistics issues, and intense competition. Sellers with strong supply chain resilience can continue to operate and expand their businesses despite disruptions. This study provides new insights into how e-commerce sellers in Indonesia implement strategies to improve their supply chain resilience, as well as its impact on company performance and competitive advantage.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Angger, R. A. (2020). Pengantar Manajemen: Teori dan Aplikasi. AE Publishing.
Andriansyah. (2015). Manajemen Transportasi Dalam Kajian dan Teori. Universitas Prof. Dr. Moestopo Beragama.
Arif, M. (2018). Supply Chain Management. CV Budi Utama.
Azis, J. A., dkk. (2021). Rantai Pasok Jagung. Media Nusa Creative
Bisnis, I., Bekasi, M., Kholid, A., Studi, P., & Pembangunan, E. (2023). TUJUH ANALISIS KETAHANAN EKONOMI UMKM DI MASA DAN PASCA PANDEMI STUDI KASUS: UMKM Z-CHICKEN BINAAN BAZNAS RI. 4(1).
Budi, N. A. dkk. (2018). Metodologi Penelitian Bisnis. Polinema Press
Catur, H., dkk. (2019). Analisa Risiko Pada Rantai Pasok. UMSIDA Press
Handayani, W., Adam Yusuf, M., dan Mitigasi Resiko Rantai Pasok, A., Pembangunan Nasional, U., & Timur, J. (2022). Analisis Dan Mitigasi Resiko Rantai Pasok Dengan Metode AHP Dan FMEA (Vol. 11, Issue 1).
Kimberly Febrina Kodrat, M. S. M. K. M. T. I. P. U. A. E. (2024). Manajemen Rantai Pasok. CV. AZKA PUSTAKA.
Mursalin, A. (n.d.). Strategi dan Sinergi: Merajut Keberhasilan dengan Manajemen Rantai Pasokan. Jejak Pustaka.
Orlando, B., Tortora, D., Pezzi, A., & Bitbol-Saba, N. (2022). The disruption of the international supply chain: Firm resilience and knowledge preparedness to tackle the COVID-19 outbreak. Journal of International Management, 28(1). https://doi.org/10.1016/j.intman.2021.100876
Quaralia, P. S. (2022). Kerjasama Regional dalam Rantai Pasokan Pertanian untuk Mencapai Ketahanan Pangan Berkelanjutan: Studi kasus ASEAN. Padjadjaran Journal of International Relations, 4(1), 56. https://doi.org/10.24198/padjir.v4i1.37614
Riswanto, A., Joko, J., Napisah, S., Boari, Y., Kusumaningrum, D., Nurfaidah, N., Judijanto, L., Efitra, E., & Gustiani, W. (2024). Ekonomi Bisnis Digital: Dinamika Ekonomi Bisnis di Era Digital. PT. Sonpedia Publishing Indonesia.
Rizki Putranto, G., & Nursyamsiah, S. (2023). Pengaruh Ketahanan Rantai Pasokan terhadap Kinerja Perusahaan dan Keunggulan Bersaing: Studi Empiris UMKM di Kota Yogyakarta (Vol. 02, Issue 01). https://journal.uii.ac.id/selma/index
Sarjito, A. (2023). Manajemen Logistik Pertahanan. CV Jejak (Jejak Publisher).
Solehudin, dkk. (2023). KONSEP DASAR MANAJEMEN INDUSTRI. Cendikia Mulia Mandiri
Soni, U., Jain, V., & Kumar, S. (2014). Measuring supply chain resilience using a deterministic modeling approach. Computers & Industrial Engineering, 74, 11–25. https://doi.org/https://doi.org/10.1016/j.cie.2014.04.019
Terhadap, P., Kompetitif, K., Kinerja Perusahaan, D., Ilmiyati, A., & Munawaroh, M. (2016). PENGARUH MANAJEMEN RANTAI (Studi pada Usaha Kecil dan Menengah di Kabupaten Bantul) (Vol. 7, Issue 2).